Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.

2022-09-27T00:09:51-04:00

Restart your wall pad. The power switch is located at the bottom right of your wall pad. Turn off your wall pad and leave it off for approximately 5 seconds before turning it back on.

Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.2022-09-27T00:09:51-04:00

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.

2022-09-27T00:09:14-04:00

A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.2022-09-27T00:09:14-04:00

If no one is in the unit and no one answers the wall pad, both our phones will ring via the ONE! app. How do we open the door for the person in the lobby?

2022-09-27T00:07:54-04:00

When your smartphone rings, you’ll have the option to answer the call or hang up. If you choose to answer, then you will see the person calling from the lobby and you can communicate with them. A button to open the door will appear on your smartphone while you speak to your guest. [...]

If no one is in the unit and no one answers the wall pad, both our phones will ring via the ONE! app. How do we open the door for the person in the lobby?2022-09-27T00:07:54-04:00

When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.

2022-09-27T00:05:57-04:00

We’re working on an enhancement to our ONE! app for next year that will stop ringing on all paired phones once the wall pad or one of the paired phones answers the call.

When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.2022-09-27T00:05:57-04:00

When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?

2022-09-27T00:04:53-04:00

For security purposes, the wall pad password is sometimes required to be entered on your phone to use certain functions - opening the door is one of them.

When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?2022-09-27T00:04:53-04:00

Can I open my lobby door remotely?

2022-09-27T00:04:08-04:00

Some communities will have this feature available. The functionality to open the entrance door to the building with your smartphone will be available on your ONE! app. That button is located under Community and is called Access Control.

Can I open my lobby door remotely?2022-09-27T00:04:08-04:00
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