Step outside of your suite and lock your door by swiping down on the keypad: Enter your PIN code (do not press * at the end) Press # (instead of *) once Press # (instead of *) once more Press 8 This will restore your ability to program PIN/fob/fingerprint.

Some communities will have this feature available. The button is in your ONE! app under My Home and is labeled Suite. If you have connectivity to our server through Wi-Fi or the wireless network, then you can click on the Suite button to open your door. It takes ~5 seconds before the door unlocks. The [...]

You can open the door with a PIN code, a fob, or through the ONE! app (as long as the ONE! app is paired with your wall pad). You cannot open your door by waving your phone in front of the door lock. That functionality is not available at your community.

Below are the numbered error codes that will flicker on your door lock keypad with their corresponding issue: If there were 5 or more incorrect PIN codes or fob attempts, the smart lock alarm will sound and be disabled for 1 minute. PIN number/smart fob registration failed. Maximum quantity of PIN codes has been stored. [...]

Open your door and remove the battery cover to access the registration button; this is located just below the batteries. Push the registration button until you hear a beep. The keypad will illuminate. Push the number 7 to delete all smart fobs Press and hold # button for 5 seconds to delete all registered smart [...]

Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 2 on the keypad Apply your fob to area labeled Card Note: Registering a new smart fob will wipe out all existing ones. [...]

Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 1 on the keypad Enter your 4-digit code Press * to confirm your code Press the registration button again to conclude the session [...]

On the wall pad Click on Apps Click on Control Click on the pencil sign Remove DOORLOCK01 (if it’s there) by clicking on the red button Press YES to confirm deletion of the item Exit back to the home screen On the DDL Open your door and remove the DDL battery cover to access [...]

Currently, the DDL will display the low battery signal on the device screen and an audible low battery alert.

Yes. We configure and provide a set amount of master fobs for the property management team to ensure access into your suite in case of an emergency.