FAQs Archive - SmartONE

Q: I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?

Step 1 : Ensure the Fan Coil Unit (FCU) is turned on. If you have more than one FCU, check them all. Step 2 : Ensure that in the fuse panel, the FCU breaker(s) are turned on Step 3 : On the wall pad: Click on Apps Click on Settings Click on User Configuration Click on Refresh Devices for HVAC Click OK twice and allow the wall pad about 30 seconds to refresh connection with the FCUs Step 4 : After this is complete, go back to the home screen of the wall pad and check if your thermostat(s) are displaying and functioning properly. Step 5 : If still not displaying properly, restart the wall pad one more time after running the previous steps.

I’m in a community with Locomobi on site – how do I book visitor parking?

jonbutler2022-09-27T00:17:02-04:00

Visitors are added by the resident through the ONE! App. After the visitor’s information is added, the visitor will get a text message similar to this:

I’m in a community with Locomobi on site – how do I book visitor parking?jonbutler2022-09-27T00:17:02-04:00

I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?

jonbutler2022-09-27T00:16:02-04:00

It’s always recommended to leave the thermostat on auto. While on vacation, it’s best to keep the in-suite temperature between 5-7 degrees below normal in the winter seasons, and 5-7 degrees higher than normal in the summer seasons. Your primary concern would be to save on energy costs while being away from home for long [...]

I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?jonbutler2022-09-27T00:16:02-04:00

I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?

jonbutler2022-09-27T00:15:36-04:00

Step 1: Ensure the Fan Coil Unit (FCU) is turned on. If you have more than one FCU, check them all. Step 2: Ensure that in the fuse panel, the FCU breaker(s) are turned on Step 3: On the wall pad: Click on Apps Click on Settings Click on User Configuration Click on Refresh Devices [...]

I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?jonbutler2022-09-27T00:15:36-04:00

Can you provide a list of approved smart switches that we can purchase?

jonbutler2022-09-27T00:14:00-04:00

Manufacturer: Leviton Model Number: DL15S-1BZ Description: Control your light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DL6HD-1BZ Description: Control your dimmable light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DG15S-1BW Description: [...]

Can you provide a list of approved smart switches that we can purchase?jonbutler2022-09-27T00:14:00-04:00

Can scenes be set to go off at a certain time, such as setting a ‘Morning’ scene for 7am?

jonbutler2022-09-27T00:11:53-04:00

Currently no, but the SmartONE team is working to provide this feature in the near future. Not only will you be able to trigger scenes at a certain hour, but it will also be possible to use sunset and sunrise as a trigger.

Can scenes be set to go off at a certain time, such as setting a ‘Morning’ scene for 7am?jonbutler2022-09-27T00:11:53-04:00

Can the wall pad also control lighting or motorized blinds?

jonbutler2022-09-27T00:11:30-04:00

Our wall pad and ONE! app is compatible with most Zigbee protocol devices. It’s recommended that you check with your property management team or with SmartONE Support (support@westcan.smart-one.ca) prior to purchasing.

Can the wall pad also control lighting or motorized blinds?jonbutler2022-09-27T00:11:30-04:00

Can the wall pad communicate with Google Home or other smart home devices?

jonbutler2022-09-27T00:10:49-04:00

We currently don’t connect to any smart home devices but planning to integrate Alexa with our SmartONE wall pad in the near future.

Can the wall pad communicate with Google Home or other smart home devices?jonbutler2022-09-27T00:10:49-04:00

Why is my wall pad limiting my temperature controls?

jonbutler2022-09-27T00:10:30-04:00

Temperature limits are set by the property management in each community.

Why is my wall pad limiting my temperature controls?jonbutler2022-09-27T00:10:30-04:00

Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.

jonbutler2022-09-27T00:09:51-04:00

Restart your wall pad. The power switch is located at the bottom right of your wall pad. Turn off your wall pad and leave it off for approximately 5 seconds before turning it back on.

Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.jonbutler2022-09-27T00:09:51-04:00

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.

jonbutler2022-09-27T00:09:14-04:00

A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.jonbutler2022-09-27T00:09:14-04:00